CORDIAL MINUET ENSEMBLE

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#1 2015-01-11 22:24:10

Jeremy1026
Member
Registered: 2015-01-11
Posts: 1

Unable to deposit/make new account

Hello, I recently downloaded Cordial Minuet and I am trying to play, but when I start the game and press 'New Account', then enter payment information and press 'Deposit' a server call of some sort is made which returns to "Payment Failed".

I am trying to use a Visa card, is that possibly causing the problem?

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#2 2015-01-11 22:55:44

jasonrohrer
Administrator
Registered: 2014-11-20
Posts: 802

Re: Unable to deposit/make new account

Sorry for the trouble!

I just checked the logs on the server, and the message that came back from Stripe (the payment processor) was simply:

card_declined
Your card was declined.

I looked at the details on Stripe, and unfortunately, there's no extra information.

Here's Stripe's documentation about declines:

https://stripe.com/help/declines

Assuming that you typed your expiration date and CVC (from the back of the Visa card, by the signature block) correctly, then maybe your bank is blocking it for some reason.  You know, if you don't normally buy stuff online at this hour, etc.

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